Privacy Policy

At NeurodivUrgent, we are committed to protecting the privacy and confidentiality of our clients. This privacy policy outlines how we collect, use, and safeguard your personal and health information.

Information We Collect

  • Personal Information. We may ask you to provide personally identifiable information that may include (but is not limited to) your name, contact details, and date of birth. We use this information for identification and communication purposes.

  • Health Information. As a psychology practice, we collect sensitive health information including your psychological and medical history, current psychosocial functioning, and other relevant health data.

  • Usage Data. We collect data generated by your use of our website, such as IP address, browser type, browsing time, and pages visited. We use cookies and similar tracking technologies to monitor and analyze web traffic and to improve our website's functionality.

Use of Information
Your information is used for the following purposes:

  • To provide psychological services and care

  • To communicate with you regarding your treatment.

  • For internal administrative purposes.

  • To improve our website and tailor it to our clients' needs.

Confidentiality

  • Client-Therapist Confidentiality. All information disclosed within sessions is confidential and may not be revealed to anyone without your written permission, except where disclosure is required by law.

  • Legal Exceptions to Confidentiality. These include imminent harm to self or others, abuse or neglect of a vulnerable person, and legal orders such as subpoenas.

Data Security
The security of your personal information is extremely important to us. While we take a variety of measures to keep your information safe, no method of information transmission over the internet or of electronic record storage is one hundred percent safe. We implement appropriate physical, electronic, and managerial procedures to safeguard and secure your information (using HIPAA-compliant services where appropriate) from unauthorized access, alteration, or disclosure.

Retention of Data

  • Your personal data will only be retained for the purposes set out in this privacy policy. We will collect and store your information for as long as is required to provide you with any contracted services, to comply with legal requirements and mandates (e.g., if we are required to retain your data to comply with applicable laws), to resolve disputes, and to enforce our legal agreements and policies.

  • Responses to the self-screen are only guaranteed to be retained for a maximum of three months from the date of submission for individuals who do not enter into a formal client/provider relationship with NeurodivUrgent.

Cookies and Tracking

  • Cookies. We use cookies to enhance your experience on our website. Cookies are small data files stored on your device that help us improve our site and your experience.

  • Opt-Out. You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

Access to Information
You have the right to access the personal and health information we hold about you. Requests for access should be made in writing.

Additional Information Specific to the Self-Screen
The self-screen was created using Jotform, a third-party form building service.

  • Form responses. Jotform collects and stores the form responses that you submit on behalf of NeurodivUrgent. NeurodivUrgent is responsible for this data, and they manage it. If you have any questions about a form which NeurodivUrgent has sent to you or given you access to fill in, or about the data to be provided in the form, please contact the team at NeurodivUrgent directly, since Jotform is not responsible for the content of the forms.

  • Are your responses anonymous? As with any use of technology, there is always the risk that someone could access your private information. However, NeurodivUrgent takes reasonable precautions to lessen the likelihood that this may occur. To help keep your responses anonymous, we do not collect any personally identifying information tied to your responses (e.g., your name, email, or phone number). Instead, we use software that generates a random code each time a user submits a form. On the results page, the random number we created is assigned to you as a unique ID. If you decide to proceed with an evaluation through NeurodivUrgent, we will ask you to provide us with your unique ID# when you submit your paperwork through our HIPAA compliant patient portal.

  • Use of response data. NeurodivUrgent and Jotform treat unique questions and responses as information that is private. We don’t use form data other than as described in this privacy policy without the respondent’s consent. We don’t sell form data, nor do we make it available to third parties without your permission.

  • Level of data protection. The self-screen offered by NeurodivUrgent is available to the general public. Individuals in the general public who have not completed intake paperwork and thus entered into a formal contract with NeurodivUrgent are not considered to be clients and/or patients of NeurodivUrgent. As such, form responses collected through the NeurodivUrgent website do not fall under the protection guidelines of the Health Insurance Portability and Accountability Act. While form responses are saved in an anonymous fashion, data collected through form responses is not managed with the same safety protocols client and/or patient data is entitled to under HIPAA. However, NeurodivUrgent strives to maintain your anonymity and the safety of your data, and has specifically contracted with Jotform because they do not sell or distribute data collected from form responses.

Changes to our Policy
We may update this privacy policy periodically. The latest version will always be posted on our website.

Last Updated 12/1/23